Frequently Asked Questions
FAQ
Leatt’s Warranty Policy
What does Leatt's warranty cover?
All Leatt products are covered by Leatt warranty. Our products are warranted against material, manufacturing, or/and workmanship defects.
What does Leatt's warranty not cover?
Our products are used in demanding conditions by riders around the world and life is not forever, not for the gear or the rider. Normal wear is not part of Leatt warranty but part of enjoying riding.
Leatt warranty does not cover normal wear and tear, cuts, rips, tears, burns, accidents/crashes, fading of high-viz colors, improper wash/care, modified/altered products, or any use that the products were not intended for.
Leatt warranty is not transferable but for the original owner.
What is the warranty period for Leatt products?
All Leatt products have a minimum 1-year Leatt warranty from the date of purchase. Leatt ADV jackets & pants have a 5-year Leatt warranty.
Leatt products sold in countries with extended warranty timelines by consumer law, the local law will of course be honoured.
What maintenance is required to prevent obsolescence and ensure the longevity of my Leatt product?
Please follow the product care instructions. This is key for the function and longevity of the product. Basics things like following the washing instruction is a great start.
For maximum performance, Leatt products must be inspected before each use. Stop using the product if it shows signs of damage or wear, has torn seams or holes, or if the protectors show damage. If you are unsure, please return the product to the seller for inspection or replace it. Do not make any modifications to the product. Doing so may compromise the effectiveness and safety of your Leatt product.
How do I claim a warranty for my Leatt product?
Please always warranty claim at your point of purchase. Our dealers and online retailers around the world are great Leatt ambassadors and will help.
Ensure you have your purchasing receipt ready, we try hard for environmental reasons to not send products around the globe if not absolutely necessary, so please be prepared to supply pictures if asked.
How long does it take to process a warranty claim with Leatt?
Minor warranty claims are swiftly solved by our global network of Leatt dealers and distributors in a few days.
For warranty questions forwarded to Leatt, please allow up to 5 working days for us to evaluate a claim.
How do I initiate a warranty claim for a Leatt product?
If you purchased a Leatt product directly from www.leatt.com and are within the USA, email usaauth@leatt.com to initiate a warranty claim.
If you are outside of the USA, please email info@leatt.com.
If you purchased a Leatt product from a dealer, please contact your dealer.
Leatt® Corporation expressly disclaims all other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose.
Shipping and Delivery
When will my order ship?
All orders placed after our 2:00pm deadline will ship the following day. All orders that are placed on Saturday and Sunday, will be shipped the following Monday.
Packages are sent using UPS or FedEx Ground Services based on the shipping address provided. We also offer the following expedited shipping options:
- Two Day
- Three Day
- Next Day
How long will it take for my order to arrive?
Non-rural areas: 1-3 business days
Rural areas: Please allow an additional 3-10 business days
Do you offer free shipping?
Yes, we offer free shipping on all orders over $199 within Australia.
How much does shipping cost?
We charge a flat rate of $10.00 for all orders under $199.
How can I track my order?
A tracking number will be emailed to you once your order has shipped.
Returns & Exchanges
What is your return policy?
Items can be returned within 30 days of purchase if they are unused, in original condition, and in original packaging.
How do I return an item?
Contact us at info@leattmtb.com.au to initiate a return. Do not send returns directly to the manufacturer.
Do I need to pay for return shipping?
Yes, customers are responsible for return shipping costs.
Can I exchange an item?
We only offer exchanges for defective or damaged items. Please email info@leattmtb.com.au to request an exchange.
How long will it take to process my refund?
Once your return is received and inspected, we'll notify you via email. If approved, your refund will be processed to your original payment method within a few business days.
Can I return an item without the original packaging?
No, items must be returned in their original packaging to be eligible for a return.
Do you refund the original shipping costs?
No, shipping fees are non-refundable.
What if my item arrives damaged?
Please email us at info@leattmtb.com.au to request an exchange for defective or damaged items.
Can I return part of my order?
Yes, but please note that partial refunds may be granted for items not in their original condition or missing parts.
Do you recommend insurance for returns?
Yes, for items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
Care and Use
Can a Leatt® GPX brace be used in a harnessed seat?
No.
Can I use a Leatt neck brace if I have sustained previous injuries affecting my neck and/or spine?
We cannot provide advice in cases of pre-existing medical conditions for a number of reasons. You should consult a qualified physician about the appropriate protection. We suggest you take the product information from our website to your physician consult.
Can I use a Leatt-Brace® over a motorcycle jacket with integrated armour?
While the Leatt neck brace should sit on the front member, shoulder wings and thoracic member, as close to the body as possible, it can be worn over a jacket as long as it sits correctly on the shoulder, chest and the thoracic member areas. We cannot provide any assurances with respect to use of third party protective gear with the Leatt neck brace, since the manner in which such third party gear is used or worn, and its condition, may significantly affect the function of the Leatt neck brace.
Can I use a Leatt neck brace with a chest-protector?
The Leatt neck brace can be worn over a chest protector as long as it sits correctly on the shoulder, chest and the thoracic member areas.
From the User Manuals, the best placement of the thoracic strut is directly up against the body, i.e. under the chest protector. The purpose of the thoracic strut is to prevent rotation of the Leatt neck brace.
When wearing a Leatt® Chest Protector, which has been specifically designed to accommodate the Leatt neck brace, the brace can be worn either over or under the chest protector. All Leatt® body protection include Leatt®s unique BraceOn™ systems that keeps the brace securely in place and allows for individual movement of brace, protector and body.
Can I wash the padding?
Yes, the padding should be removed from the brace and hand-washed in a mild detergent. Please consult your brace’s user-manual for complete instructions on care instructions.
Can the Leatt neck brace prevent PURE axial loading?
Pure axial loading cannot be prevented by any currently available brace. Achieving this will render an impractical device, as it would inhibit safe riding. The Leatt neck brace was designed to help reduce axial forces when acting in combination with other forces (bending moment and shear forces). This happens in most impact scenarios when the head goes into hyperextension (over-bending of the head in rearward direction) or hyperflexion (over-bending of the head in forward direction). The brace absorbs and reduces forces once the head has moved out of the original line of impact and limits excessive range of motion of the neck.
How can I wash my Leatt Gear?
SIMPLE WASHING TIPS
REDUCE THE HEAT
Make sure to refer to the provided care instructions for washing and drying your garment. The care label specifies the highest temperature for washing, but nowadays, washing machines and detergents can effectively clean clothes at lower temperatures. By reducing the temperature from 60 to 30 degrees or switching from warm to cold, you can conserve energy and resources.
AIR DRY
Ensure you refer to the provided care instructions for washing and drying your garment. The care label specifies the highest temperature for washing, but modern washing machines and detergents are capable of effectively cleaning clothes at significantly lower temperatures. By reducing the temperature from 60 to 30 degrees or switching from warm to cold, you can conserve energy and valuable resources.
REUSE AND REIMAGINE
We hope you’ll be wearing your favorite item for years to come... However, if you happen to lose interest in it, there is a high likelihood that someone else will find joy in it. Consider options such as swapping, upcycling, selling, or gifting the item to extend its lifecycle. When the item is no longer suitable for wear, make sure to dispose of it responsibly by utilizing a textile or clothing bank, enabling it to be recycled.
CUT BACK ON WASHING
According to research findings, there is evidence of excessive washing of clothes. To begin addressing this, it is advisable to question whether your garment truly requires laundering. Stains can often be effectively eliminated through spot cleaning, while freshening up clothes can be achieved by airing or hanging them in a steamy bathroom. In certain cases, a simple handwash may suffice. Opting for less frequent washing contributes to conservation of water and energy. When the time comes to load your washing machine, prioritize filling it to capacity, use detergent sparingly, and if available, select an eco-friendly mode.
Amend
Consider your clothing as a valuable investment. By taking proper care of them, you can maintain their optimal appearance for an extended period, allowing you to enjoy your favorite items more frequently and for a longer time. This, in turn, has positive environmental benefits. Instead of discarding garments when they show signs of wear, consider repairing or repurposing them.